Assisted
Negotiation
Assisted Negotiation is a process where parties negotiate
and settle their issues, disputes or grievances. Parties communicate
on the secure ODR MALAYSIA/ODR WORLD web communications page to negotiate.
There is no third party intervention.
This is how it works
1. A person who wants to negotiate on some issue/dispute
clicks on “File a Case”
2. He will be presented with a registration form asking him
his name, address, telephone number, email and the username
and password that he would like to use for the case.
3. Once he registers, he will be presented with a “First
Party form”. On this form the following details need
to be stated
2nd Party’s email address
Brief account of dispute, issue or grievances. What he seeks
to achieve, including any monetary value if relevant
Mode of Resolution – Assisted Negotiation
Choice of Payment - 1st Party, 2nd Party or Both Parties.
Please see “Fees”
for further information.
4. After submitting this form. The 2nd Party will receive
an email informing him/her that he/she has received a request
from 1st Party to resolve a dispute via Online Dispute Resolution
powered by ODR World.
5. The 2nd party registers his name, address, telephone number,
email and the username and password that he would like to
use for this case.
6. Once he registers, he will be presented with a “Second
Party form”. This form will contain the issues stated
by the 1st Party. On this form the following details need
to be stated by the 2nd Party:
Brief account of dispute, issue or grievances. What he seeks
to achieve, including any monetary value if relevant.
Whether he agrees or disagrees to use ODR WORLD’s Assisted
Negotiation
If the 2nd Party disagrees, the case
is closed
7. If the 2nd Party agrees, 1st Party is sent an email informing
him/her that 2nd party has agreed and to make necessary payment
before proceeding. If 2nd party payment is selected 2nd party
is sent an email to make the required payment. If both parties
payment is selected then both parties are sent an email to
make the required payment.
8. Once payment is made both parties are sent an email containing
their login and password details to use the ODR WORLD web
communications.
9. Parties, upon receiving their login name and password,
can web communicate on our secure server for a period of 14
days, after which the login name and password expires. If
extension is required parties need to apply for extension.
For any further information please contact odr_info@odrmalaysia.com
