Conflict
Resolution
Conflict Resolution is a process where a neutral
third party assists the parties to resolve a dispute/issue
and reach an agreement. Conflict resolution is helpful when
parties want a neutral to make the decision for them. The
parties hand over the decision making authority to the neutral
mediator. The neutral mediator plays the role of a communicator,
tries to ease out issues, helps parties reconcile and finally
gives his decision on the dispute/issue. All communications
will have to pass through the neutral mediator. Communications
are via email or secure web page. The mediator may communicate
with parties separately or simultaneously. The settlement
may by binding or non binding depending on the desire of the
parties. In the event the parties wish the settlement to be
binding, it can be drawn into a legally binding agreement.
This is how it works
1. A person who wants a neutral to resolve a certain issue/dispute
clicks on “File a Case”
2. He will be presented with registration form asking him
his name, address, telephone number, email and the username
and password that he would like to use for this case.
3. Once he registers, he will be presented with a “First
Party form”. On this form the following details need
to be stated
2nd Party’s email address
Brief account of dispute, issue or grievances. What he seeks
to achieve, including any monetary value if relevant
Mode of Resolution – Conflict Resolution
Choice of Payment - 1st Party, 2nd Party or Both Parties.
Please see “Fees”
for further information and what it is about.
4. After submitting this form. The 2nd Party will receive
an email informing him/her that He/She has received a request
from You to resolve a dispute via Online Dispute Resolution
powered by ODR World.
5. The 2nd Party registers his name , address, telephone number,
email and the username and password which he would like to
use for this case.
6. Once he registers, he will be presented with a “Second
Party form”. This form will contain the issues stated
by 1st Party. On this form the following details need to be
stated by the 2nd Party:
Brief account of dispute, issue or grievances. What he seeks
to achieve, including any monetary value if relevant
Whether he agrees or disagrees to use ODR
WORLD’s Conflict resolution
If the 2nd Party disagrees, the case
is closed
7. If the 2nd party agrees, parties are sent an email informing
them that parties have agreed to Conflict Resolution and that
the case has been forwarded to a Neutral Mediator to agree
and respond.
If no mediator is willing to take up
the case, the case is closed.
8. Once the Mediator agrees to take up the case, parties
are sent an email informing them that a Mediator has been
assigned and to make the required payment before proceeding.
Depending on which payment is selected, 1st Party, 2nd Party
or Both parties make the required payment.
9. Once payment is made, both parties are sent an email containing
the Mediators name and email address and the parties login
and password details to use the ODR WORLD web communications.
10. The Mediator will contact the parties via email briefing
them on how to go about with the conflict resolution. The
Mediator will use email and secure web communication to communicate
with the parties.
11. The conflict resolution process is for a period of 14
days. If parties wish to continue after the 14 day period
they can apply for extension.
ODR MALAYSIA does not guarantee a settlement. The Mediator will
try his best to give a decision. In the event he is unable
to do so, he is not to be held liable.
For any further information please contact odr_info@odrmalaysia.com
